FAQ

General Questions

What is Qidzz?

Qidzz, a brand of My Monkey Buzz SA, is a pioneering platform designed to connect families with trusted childminders. Our mission is to provide a seamless, secure, and supportive environment for both families seeking childcare and childminders offering their services.

How does Qidzz work?

Qidzz simplifies finding trusted childcare or discovering job opportunities in childcare. Sign up for free, post or search for job offers, and connect with the community. Our platform is designed to make the process seamless, secure, and supportive for both families and childminders.

What types of childcare can I find or offer on Qidzz?

Whether you're looking for a babysitter for occasional help, a nanny for consistent care, or interested in becoming a daycare provider, Qidzz caters to all these needs. Each role has its unique benefits, tailored to different childcare requirements.

Signing Up and Getting Started

How do I sign up on Qidzz?

Signing up is easy and free. Simply visit Qidzz.com, choose whether you're searching for childcare or a job, enter your city, and follow the prompts to create your account.

How do I get started?

Simply sign up on Qidzz for free, create your profile, and either post a job offer detailing your childcare needs or search for available jobs if you're a caregiver. The more specific you are, the better matches you'll find.

For Families

How do I choose the right childminder?

After posting your job offer, you'll receive applications from interested childminders. Use our filters to search actively for caregivers based on experience, location, and other preferences. Our verified profiles and review system help ensure you find a trusted match.

What about safety and verification?

Safety is our top priority. Childminders on Qidzz undergo a rigorous verification process, including ID checks, to ensure a secure environment for all. Look for profiles with the "verified" badge for added peace of mind.

Can I gift a Qidzz membership?

Absolutely! A Qidzz membership makes a thoughtful gift, offering friends or family the gift of trusted childcare. Contact us for more details on how to gift a membership.

Conducting Interviews
and Using Checklists

How should families conduct interviews with potential childminders?

Interviewing a potential childminder is a crucial step in the hiring process. We recommend arranging an initial conversation, either in person or via a video call, to discuss their experience, qualifications, and approach to childcare. Use this opportunity to ask detailed questions about their previous childcare roles, their methods for engaging and caring for children, and how they handle challenging situations. It's also important to discuss expectations regarding schedules, duties, and any specific needs your child may have.

What checklists should families use when interviewing childminders?

Qidzz provides families with comprehensive checklists to guide them through the interview process. These checklists cover essential topics such as:
General information and emergency procedures
Food and dietary preferences
Sleep routines and bedtime rituals
Entertainment and activities preferences
House rules and boundaries
Using these checklists ensures that you cover all necessary aspects of the childminder's role and responsibilities, helping you make an informed decision. Additionally, discussing these items with potential childminders helps both parties understand if they are a good match for each other.

Where can I find these checklists?

The checklists are available on our platform. After signing up, you can access them in the 'Resources' link here. We highly encourage families to customize these checklists according to their specific needs and preferences, ensuring a perfect fit between the family and the childminder

For Childminders

How can I showcase my skills and find jobs?

Join Qidzz as a childminder to create a profile showcasing your qualifications, experience, and what makes your childcare approach unique. Families seeking your skills can easily find and contact you.

What are the benefits of joining Qidzz?

Enjoy the flexibility to work on your terms, access to a wide audience of families, and the support of a platform dedicated to securing and enhancing your professional journey in childcare.

Communication and
Safety for Childminders

How should childminders communicate with families before accepting a job?

We strongly advise all childminders to thoroughly discuss and understand the family's needs, expectations, and household setup through the Qidzz chat feature before accepting any job. It's crucial to ensure that you feel comfortable and clear about the role, responsibilities, and the family's environment. Open and honest communication is key to establishing a successful and safe working relationship.

What safety precautions should childminders take?

Childminders should always prioritize their safety, both when going to and returning from a job. We recommend:Sharing your schedule with a trusted friend or family member.Ensuring you have clear directions and understanding of the job location.Arranging your own safe transportation to and from the job.Trusting your instincts; if you feel uncomfortable with a job for any reason, it's okay to decline.Training and Qualifications for Childcare Providers

Training and Qualifications
for Childcare Providers

Are babysitters encouraged to undertake first aid or accident prevention training courses?

Yes, at Qidzz, we strongly encourage all childcare providers, including babysitters, nannies, and daycare mothers, to pursue first aid, accident prevention, and childcare training courses. While we do not provide these trainings directly, we highly recommend reaching out to local organizations such as the Red Cross or other care services, where many childcare trainings and certifications are organized. These courses are available both online and in-person, catering to various learning preferences.

Why is it important for childcare providers to be trained?

Proper training in first aid and accident prevention is essential for ensuring the safety and well-being of children under care. Such qualifications equip childcare providers with the necessary skills to respond effectively to emergencies and to provide high-quality care. We also encourage childcare providers to watch free educational videos offered by the Red Cross and other organizations to enhance their knowledge and skills in childcare.

Where can childcare providers find training and resources?

Childcare providers can find training courses and resources by contacting their local Red Cross, healthcare organizations, or community centers. Many of these organizations offer specialized training for childcare providers, including certifications that can be completed online or through in-person workshops.

Payments and Memberships

How are payments handled on Qidzz?

Payments for childcare services are directly negotiated and exchanged between families and childminders. Qidzz facilitates connections but does not handle payments, ensuring all earnings go directly to the childminders.

How does the payment system work on Qidzz?

Qidzz facilitates connections between families and childminders. All payment agreements are directly negotiated and handled between the two parties. Qidzz recommends using secure payment methods and advises both parties to agree on terms beforehand.

What are the benefits of a Qidzz membership?

Membership on Qidzz grants you access to premium features such as unlimited messaging, viewing additional references, and enhanced profile visibility. It's designed to make your experience on our platform more fruitful and engaging.

What does membership include?

Membership offers access to premium features, such as unlimited messaging, viewing additional references and documents, and enhanced profile visibility. Learn more about our membership benefits and choose the plan that best suits your needs.

What should I do if I encounter issues with my payment?

Qidzz uses Stripe, a secure online payment gateway, to manage all transactions. If you experience any issues with your payment, we recommend contacting your credit card provider for immediate assistance. Additionally, you can reach out to Stripe's customer support for help with transaction-related inquiries. Qidzz does not directly handle payment disputes or issues to ensure your financial security and privacy.

What methods of payment are accepted on Qidzz?

We accept a variety of payment methods through Stripe, including major credit cards (Visa, MasterCard, American Express) and some debit cards. This flexibility ensures that you can choose the most convenient payment option for you. For specific payment options available in your country, please refer to the payment page during the checkout process.

How are memberships charged on Qidzz?

Memberships on Qidzz are charged in one full payment at the time of purchase. This one-time payment covers your entire subscription period, whether it's for one month, three months, or a year, providing you with full access to all premium features without interruption. We believe in transparency and simplicity, with no hidden fees or incremental charges

Does Qidzz offer refunds for premium memberships?

Qidzz is dedicated to providing a platform that facilitates meaningful connections between families and childminders. Due to the nature of our services and the immediate access to premium features upon membership activation, we do not offer refunds for premium memberships. We encourage members to review the benefits and terms carefully before purchasing a membership. If you have concerns or issues with your membership, please contact our support team at payments@qidzz.com. We're here to help ensure your satisfaction and address any questions you may have

Responsibilities
and Safety Checks

Who is responsible for conducting checks on childminders?

While Qidzz facilitates the initial connection between families and childminders by verifying government-issued IDs against account details, it is ultimately the responsibility of the family to conduct thorough checks and interviews before contracting a childminder. We encourage families to perform comprehensive background checks, reference checks, and in-person interviews to ensure the utmost safety and compatibility.

How does Qidzz verify childminders?

Childminders undergo a rigorous verification process, including ID checks, to ensure the safety and security of our community. Look for the "verified" badge on profiles for additional peace of mind.

What safety measures does Qidzz have in place?

In addition to our verification process, we offer a secure messaging system to protect your personal information. Our customer support team is also on hand to assist with any concerns.

How does Qidzz ensure the safety of its community?

We employ strict verification processes, including ID checks for childminders. Our customer service team diligently reviews profiles for authenticity and compliance with our safety guidelines.

Using Qidzz

Can I search for childminders in my area?

Yes, our platform allows you to filter searches by distance, experience, and other criteria to find childminders near you. You can also post job offers detailing your specific needs.

How can I contact a childminder or respond to a job offer?

To contact a childminder or respond to job offers, sign up for our premium membership. This enables unlimited messaging and access to additional features to help you make the right connection.

Technical Support

How can I contact a childminder or respond to a job offer?

Click on the "Forgot Password" link on the login page or contact our support team for assistance. We're here to help ensure you can access your account smoothly.

How can I delete my account?

If you wish to delete your account, please visit the account settings page or contact our support team for assistance.

Legal and Compliance

Is Qidzz the employer of childminders?

No, Qidzz is a platform that connects families with childminders. We facilitate these connections, but all employment agreements are directly between families and childminders.**

Do I need to declare income from childcare jobs?

Yes, income from childcare jobs should be declared according to local regulations in your country. We recommend consulting with a tax professional for guidance.

Does Qidzz act as an employer for childminders?

No, Qidzz is a platform for connecting families with childminders. We do not employ childminders directly; all employment agreements are between the family and the childminder.

Do I need to declare income earned through Qidzz?

Yes, income earned through childcare services should be declared according to local tax regulations. We recommend consulting a tax professional in your country for specific advic

Additional Support

What if I have more questions or need assistance?

Our dedicated support team is here to help. Contact us through the website for any questions or assistance with your Qidzz account.

Gifting Memberships

Can I gift a Qidzz membership to someone?

Absolutely! Gifting a Qidzz membership is a thoughtful way to support friends or family in finding trusted childcare or offering their services as a childminder. Contact our support for details on how to gift a membership.

Referral program

Can I refer friends and family to Qidzz?

Yes, we love seeing our community grow through your referrals! If you know someone who could benefit from Qidzz, whether they're seeking childcare or offering childminding services, refer them to us. As a token of our appreciation, both you and your referral can enjoy a free month of premium membership.

How do I refer someone and claim my free month?

Simply have your friend or family member sign up and email membergetmember@qidzz.com with their account details and your account details as a reference. Once their sign-up is confirmed, both accounts will be credited with a free month of premium membership. Plus, there's a surprise waiting for you as a thank you for spreading the word about Qidzz!

What kind of surprise can I expect for referring someone to Qidzz?

We like to keep it a delightful surprise! It could range from additional membership benefits, exclusive access to new features, or special gifts curated for our community members. Rest assured, it's our way of saying a big thank you for helping us grow the Qidzz family.

Disclaimer:

While Qidzz advocates for comprehensive education and training for all childcare providers, we do not verify the qualifications or training of individuals on our platform. It is the responsibility of families to inquire about and verify the qualifications of potential childcare providers. Qidzz declines any responsibility should a childcare provider not have the proper qualifications or training. We encourage families to conduct thorough interviews and checks to ensure their chosen provider meets their standards and requirements.

While Qidzz facilitates connections between families and childminders, it is important to note that Qidzz is not responsible for the safety, conduct, or agreements made between users on the platform. Childminders are independent individuals, not employees of Qidzz, and are responsible for their own safety and decision-making regarding job acceptance. We encourage all users to exercise caution and due diligence in their interaction.

Frequently AskedQuestions (FAQs)

Frequently Asked
Questions (FAQs)